SHINGOKULLC

Support

Getting help.

Support for Shingoku games is handled by email, by the people who built the game.

Write to us

Send your question to hello@shingoku.dev with Support in the subject line. We aim to answer within two business days.

If something is broken, these four things let us reproduce it on the first try instead of the fourth:

  • Your device model and iOS version.
  • The name of the game and its version number.
  • What you did, in the order you did it.
  • What you expected to happen, and what happened instead.

Refunds

Purchases made through the App Store are handled by Apple, not by the studio. Request a refund at reportaproblem.apple.com. If Apple declines and you think the fault is ours, write to us and we will look at it.